Simple Smooth Safe, Unipessoal Lda.
Rua Retiro dos Pacatos 50, Ed. Startup, Sala 9
2635-224 Rio de Mouro, Sintra, Portugal
NIF / VAT: PT518264742
Registo Comercial: XXXXX · share capital €XXXXX
info@simplesmoothsafe.com
The documents
Terms of Service
The master agreement: ordering, term and renewal, fees, VAT, liability, and governing law.
Software Licence
What you may do with DocGen, SSS DMS and PSA Hub — what a production environment is, what a user is, and who owns what.
Privacy Policy
What we collect on this website and through sales contact, why, and how to make it stop.
Data Processing Agreement
GDPR roles, the narrow circumstances in which we process your data at all, and the sub-processor list.
Support & Service Levels
What "business-hours support, next-business-day response" actually commits us to, by severity.
Cancellation & Refunds
How a subscription ends, what happens to your data and templates, and when money comes back.
How these fit together
The Terms of Service is the master agreement. Everything else attaches to it: the Software Licence governs the products themselves, the Support & Service Levels document defines what we owe you when something breaks, the Cancellation & Refunds document governs how it ends and what money comes back, and the Data Processing Agreement applies in the specific cases where we handle personal data on your behalf. Section 2 of the Terms sets the order of precedence where two of them disagree.
An order form or signed quote takes precedence over these pages where the two conflict. If your organisation needs these terms as a signable document, or needs a negotiated variation, email info@simplesmoothsafe.com and we will send one.
Changes
We may update these documents. Changes take effect for a customer at their next renewal, not mid-term — you are never moved onto new terms during a term you have already paid for. Material changes are emailed to the billing contact on the account at least 30 days before that renewal.
Every previous version stays published at /legal/versions/, so the text that applied on the day you ordered remains available to you and to us.